Purpose

Containment

24/7/365 Help

Tech Support Tier Level 1

Tech Support Tier Level 2

System Tray Easy Ticketing

Premium Antivirus

Remote Remediation Tools

Automated Repair Scripting

Remote Desktop

24/7 Workstation Monitoring

Detailed Reporting

24/7 Hands Off Proactive Fix

Security Patch Management

Device Types

Proactive Maintenance Hours Included

Additional Break/Fix Hourly Rates Or Special Projects

Server OS Additional Monthly

Discount On Multiple Devices

No Contract Required

GREY

FREE

Forever

Free Monitoring Services with easy access to reactive break fix technical support.








Basic



PC/Server

0

$99

$0


BLUE

$9

Monthly Per Device

Basic services for tech savvy customers. Monitoring, Reporting, Patching, Business Class Antivirus. Discounted break fix rates for when you need them.  





PC/Mac/Mobile

0

$89

$75

BRONZE

$25

Monthly Per Device

For when you need support sometimes but not often.   This plan includes Tier 1 help desk available 24/7/365.




PC/Mac/Mobile

0

$69

$75

SILVER

$50

Monthly Per Device

For the customer who wants to protect from downtime, but downtime does not inhibit business. Plus this plan upgrades to Tier 2 help desk 24/7/365 and 1 hour of break fix support.



PC/Mac/Mobile

1

$59

$75

GOLD

$75

Monthly Per Device

This service is for mission critical operations. It's designed for the customer who cannot afford downtime. Proactive services and live monitoring 24/7/365. Tier 2 Help Desk 24/7/365 and Unlimited Break fix.

PC/Mac/Mobile

2

$49

$75

 

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Ala Carte

Sign Up for Managed Services, Help Desk, and On Call support products and prices by clicking Here.  You can customize your package by selecting Ala Carte.  You may also call us to discuss it with a Technical Consultant by calling us 888-788-8001:

Description/Role Price Per
MANAGED SERVICES: Includes Software, preventative maintenance.
Monthly Managed PC/Printer, Business Class Anti Virus & Preventative Maintenance Including Remote Desktop $8.99
Monthly Managed SERVER, Business Class Anti Virus & Preventative Maintenance Including Remote Desktop $19.99
Monthly Managed NETWORK, Business Class Anti Virus & Preventative Maintenance Including Remote Desktop Call
BACKUP
Cloud Backup (Off Site) Per 25 GB $9.99
Cloud Backup (Off Site) Per Server 19.99
HELP DESK
24/7 Help Desk Per Device/Per Month Tier 1 Support Level $8.99
24/7 Help Desk Per User (to 6 Devices)/ Per Month Tier 1 Support 24.99
24/7 Help Desk Per Device/Per Month Tier 2 Support Level 12.99
24/7 Help Desk Per User (to 6 Devices)/ Per Month Tier 2 Support 29.99
24/7 Help Desk Per SERVER Device/Per Month Tier 1 Support 29.99
24/7 Help Desk Per SERVER Device/Per Month Tier 2 Support 99.99
24/7 Help Desk Per NETWORK Device/Per Month Tier 1 Support 19.99
24/7 Help Desk Per NETWORK Device/Per Month Tier 2 Support 39.99
SINGLE SIGN ON and CONTENT FILTERING
Per User Single Secure Sign On 1 Click Access 5.00
Content Filtering Per Device Per Month 1.00
SUPPORT SERVICE and DESIGN Rates
Managed Discounted Support Tech by the hour Remote Up to 72 Hour Deploy 8a-6p. $49
Non Managed Support Tech by the hour Remote Up to 72 Hour Deploy 8a-6p. 69
Support Tech by the hour Remote Up To 72 Hour Deploy 8a-6p. 99
Emergency Support by the hour Remote 1-4 Hour Deploy 8a-6p 99
Emergency Support by the hour Remote 1-4 Hour Deploy 6p-8a 119
Onsite Level 3 Technician Deployment (Trip) Charge.  Normal Business Hours M-5 8a-5p. 50
Onsite Level 3 Technician Deployment (Trip) Charge.  Outside Normal Business Hours. 129
Start Up Fee 1x Monthly Recurring Charge. (Non Recurring Fee)
Managed Service Customers Receive $20/Hour Discount on Service Rates.