Purpose
Containment
24/7/365 Help
Tech Support Tier Level 1
Tech Support Tier Level 2
System Tray Easy Ticketing
Premium Antivirus
Remote Remediation Tools
Automated Repair Scripting
Remote Desktop
24/7 Workstation Monitoring
Detailed Reporting
24/7 Hands Off Proactive Fix
Security Patch Management
Device Types
Proactive Maintenance Hours Included
Additional Break/Fix Hourly Rates Or Special Projects
Server OS Additional Monthly
Discount On Multiple Devices
No Contract Required
GREY
FREE
Forever
Free Monitoring Services with easy access to reactive break fix technical support.
Basic
PC/Server
0
$99
$0
BLUE
$9
Monthly Per Device
Basic services for tech savvy customers. Monitoring, Reporting, Patching, Business Class Antivirus. Discounted break fix rates for when you need them.
PC/Mac/Mobile
0
$89
$75
BRONZE
$25
Monthly Per Device
For when you need support sometimes but not often. This plan includes Tier 1 help desk available 24/7/365.
PC/Mac/Mobile
0
$69
$75
SILVER
$50
Monthly Per Device
For the customer who wants to protect from downtime, but downtime does not inhibit business. Plus this plan upgrades to Tier 2 help desk 24/7/365 and 1 hour of break fix support.
PC/Mac/Mobile
1
$59
$75
GOLD
$75
Monthly Per Device
This service is for mission critical operations. It's designed for the customer who cannot afford downtime. Proactive services and live monitoring 24/7/365. Tier 2 Help Desk 24/7/365 and Unlimited Break fix.
PC/Mac/Mobile
2
$49
$75
[product_categories number=”4″ parent=”0″]
Ala Carte
Description/Role | Price Per |
MANAGED SERVICES: Includes Software, preventative maintenance. | |
Monthly Managed PC/Printer, Business Class Anti Virus & Preventative Maintenance Including Remote Desktop | $8.99 |
Monthly Managed SERVER, Business Class Anti Virus & Preventative Maintenance Including Remote Desktop | $19.99 |
Monthly Managed NETWORK, Business Class Anti Virus & Preventative Maintenance Including Remote Desktop | Call |
BACKUP | |
Cloud Backup (Off Site) Per 25 GB | $9.99 |
Cloud Backup (Off Site) Per Server | 19.99 |
HELP DESK | |
24/7 Help Desk Per Device/Per Month Tier 1 Support Level | $8.99 |
24/7 Help Desk Per User (to 6 Devices)/ Per Month Tier 1 Support | 24.99 |
24/7 Help Desk Per Device/Per Month Tier 2 Support Level | 12.99 |
24/7 Help Desk Per User (to 6 Devices)/ Per Month Tier 2 Support | 29.99 |
24/7 Help Desk Per SERVER Device/Per Month Tier 1 Support | 29.99 |
24/7 Help Desk Per SERVER Device/Per Month Tier 2 Support | 99.99 |
24/7 Help Desk Per NETWORK Device/Per Month Tier 1 Support | 19.99 |
24/7 Help Desk Per NETWORK Device/Per Month Tier 2 Support | 39.99 |
SINGLE SIGN ON and CONTENT FILTERING | |
Per User Single Secure Sign On 1 Click Access | 5.00 |
Content Filtering Per Device Per Month | 1.00 |
SUPPORT SERVICE and DESIGN | Rates |
Managed Discounted Support Tech by the hour Remote Up to 72 Hour Deploy 8a-6p. | $49 |
Non Managed Support Tech by the hour Remote Up to 72 Hour Deploy 8a-6p. | 69 |
Support Tech by the hour Remote Up To 72 Hour Deploy 8a-6p. | 99 |
Emergency Support by the hour Remote 1-4 Hour Deploy 8a-6p | 99 |
Emergency Support by the hour Remote 1-4 Hour Deploy 6p-8a | 119 |
Onsite Level 3 Technician Deployment (Trip) Charge. Normal Business Hours M-5 8a-5p. | 50 |
Onsite Level 3 Technician Deployment (Trip) Charge. Outside Normal Business Hours. | 129 |
Start Up Fee 1x Monthly Recurring Charge. (Non Recurring Fee) | |
Managed Service Customers Receive $20/Hour Discount on Service Rates. |